KPI Case Studies

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Implementing a performance management framework at Essex Police
Implementing a performance management framework at Essex Police A robust, and leadership-driven, communications strategy has been critical in securing buy-in within an organization with a long history of “new” approaches to performance management and measurement.
Essential Reading!
Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain
Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain This newly updated in-depth case study describes how the Bahrain Ministry of Works has created and implemented a world-class Balanced Scorecard to help them define and execute their strategy. The case study outlines how the balanced scorecard and strategy maps have been cascaded into the organisation and how accountability for performance has been assigned to 170 objective owners. It also outlines how an office of strategy management has been set up to facilitate the strategy management process and how performance review meetings are used to monitor progress.
Raising Quality through the Balanced Scorecard: The Case of the Chartered Quality Institute
Raising Quality through the Balanced Scorecard: The Case of the Chartered Quality Institute The UK’s professional body for quality management professionals, the Chartered Quality Institute (CQI), has implemented a Balanced Scorecard to better focus its strategic priorities and to more effectively manage the business. With scorecard adoption championed by the CEO, the actual design of the CQI’s Balanced Scorecard differs somewhat from a classic format. At CQI the finance perspective is positioned vertically to the left of the other three scorecard perspectives of customer, process, and learning and growth. As well as listing supporting strategic initiatives, the CQI’s scorecard system is used to more efficaciously manage organizational risk. Colour-coded Heat Maps are proven useful for this and other purposes.
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Executing Strategy and Aligning Financial Planning: Balanced Scorecard Best Practice at RBGE
Executing Strategy and Aligning Financial Planning: Balanced Scorecard Best Practice at RBGE This case study explains how RBGE created a strategic performance management framework that contains objectives in five interconnected perspectives. The framework depicts how its activities deliver the desired impact and outcome objectives, all of which are underpinned by resource and governance objectives. The case study also describes how the Strategic Objective Costing System has been aligned to the Balanced Scorecard so that it provides information to senior management on where staff efforts (and costs) are being deployed and how this is contributing to the delivery of the strategic objectives.
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Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance
Delivering Success: How Tesco is Managing, Measuring and Maximising its Performance Tesco is one of the world’s most successful companies. This case study outlines how this world-leading retailer is managing, measuring and maximising its performance. It describes the performance framework used to manage the business globally, outlines how the performance framework is being cascaded and communicated, and illustrates how Tesco is engaging its employees in performance management. In addition, it highlights Tesco’s approach to collecting the right data and its ability to turn this data into customer and business relevant decisions.
Key Performance Indicators: The 75+ Measures Every Manager Needs to Know
Bernard Marr
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results. Key Performance Indicators cuts straight to the 75 + KPIs that ...
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Discover the right Key Performance Indicators for your business.
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The Advanced Performance Institute