Performance Management Articles

7 Causes of Poor Employee Performance - And How to Address Them
7 Causes of Poor Employee Performance - And How to Address Them This article looks at the main causes of poor employee performance and how these can be addressed.
Why Performance Appraisals Are HR's Most Hated Process
Why Performance Appraisals Are HR's Most Hated Process Have you ever received a notice that your annual performance review was coming up and thought, “Oh, yes! I just love those!”
Things To Do Before Your Next Performance Review
Things To Do Before Your Next Performance Review This articles looks at the seven things you should do before your next performance review.
Five Top Tips for Corporate Performance Management (CPM)
Five Top Tips for Corporate Performance Management (CPM) This article on Corporate Performance Management (CPM) published in the US 'Business Management' magazine outlines the top five dos and don'ts: (1) Map your strategy, (2) collect meaningful information, (3) ensure strategic alignment, (4) focus on learning, and (5) automate appropriately. This is the lead article which will be followed by a series of articles on the five top tips.
Performance Management in Call Centers: Lessons, Pitfalls and Achievements in Fujitsu Services
Performance Management in Call Centers: Lessons, Pitfalls and Achievements in Fujitsu Services This paper provides an overview of Fujitsu's sense and response approach towards performance management. It is demonstrated using a case example of call center performance as part of Fujitsu Services. Call centers (or contact centers) are often used as case examples of how not to measure and manage performance. An operational bias towards efficiency measures often fails to provide the customer focus needed and even has dysfunctional consequenses. This case study demonstrates how Fujitsu moved away from the efficiency trap, and completely redesigned their performance management system to focus on their customer needs and the intangibles drivers of value creation. It will highlight the lessons learned, the pitfalls as well as the achievements.
How smart are you?
How smart are you? Today’s most successful companies are 'Intelligent Companies' that use the best available data to inform their decision making. This article explores how intelligent companies bring together tools such as Corporate Performance Management, Business Intelligence, Analytics, Key Performance Indicators, etc. to generate real competitive advantages. This article first appeared in the April 2010 issue of Qualityworld, the official monthly magazine of the Chartered Quality Institute. (www.thecqi.org/qualityworld)
Performance Anxiety
Performance Anxiety This article appeared in the 'Public Finance' magazine. It discusses performance management in public sector and government organisations and spells out the ABCs of good – and bad – practice. It also provides the first findings of a global study on public sector performance management.
Lean & Six Sigma in Defence and Public Sector
Lean & Six Sigma in Defence and Public Sector This article by Bernard Marr, published in The Times, covers the need for efficiency and process improvement tools and the benefits they can bring. In addition, the article warns about the danger that these approaches are not used strategically and therefore the efficiency gains are often much smaller than they could be.
More With Less
More With Less Many companies and government organisations are being asked to become more effient and deliver 'More with Less'. This article, which first appeared in the April 2011 issue of Qualityworld (www.thecqi.org/qualityworld), looks at bringing together tools of performance management and lean to drive efficiency gains.
Key Performance Indicators: The 75+ Measures Every Manager Needs to Know
Bernard Marr
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results. Key Performance Indicators cuts straight to the 75 + KPIs that ...
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The Advanced Performance Institute